The Quiet Well - (TQW)


Privacy Policy



1. Introduction


Welcome to The Quiet Well (“TQW”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.thequietwell.com or use our services.


2. Data Controller Information


Business Name: The Quiet Well
Email: info@thequietwell.com
Contact for Data Protection Requests: info@thequietwell.com


3. What Personal Data We Collect


We may collect and process the following categories of personal data:


Information You Provide Directly


  • Name
  • Email address
  • Phone number (if provided)
  • Messages submitted through contact forms
  • Information shared during coaching or independent listening sessions
  • Newsletter subscription details


Automatically Collected Data


When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URLs


This data is collected using cookies and analytics tools.


4. How We Use Your Data


We process personal data only when legally permitted. Uses include:


  • Providing coaching and independent listening services
  • Responding to enquiries
  • Sending newsletters or updates (with your consent)
  • Improving website performance and user experience
  • Monitoring website security
  • Complying with legal obligations


5. Legal Bases for Processing


Under UK GDPR, we rely on the following lawful bases:

  • Consent — when you subscribe or opt in to communications
  • Contract — to provide services you request
  • Legitimate Interests — to improve our services and website
  • Legal Obligation — where required by law


You may withdraw your consent at any time by contacting us or unsubscribing from communications.


6. Special Category Data


Due to the nature of our life coaching and independent listening services, you may voluntarily share sensitive personal information (such as emotional wellbeing, personal experiences, or faith-related matters).


We handle such data with strict care:


  • Processed only with your explicit consent
  • Treated confidentially
  • Never used for marketing purposes
  • Not shared with third parties unless legally required


7. Cookies & Tracking


We use cookies to:

  • Ensure website functionality
  • Analyse traffic and usage
  • Improve user experience


You will be presented with a cookie consent banner when visiting our website. You may accept or reject non-essential cookies.


8. Data Sharing


We do not sell your personal data.


We may share your data with trusted third-party providers only where necessary to operate our services, such as:

  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Scheduling tools
  • Payment processors (if applicable)


All third parties are required to handle your data securely and in compliance with data protection laws.


9. International Data Transfers


Some third-party providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as:


  • Adequacy regulations
  • Standard contractual clauses
  • Equivalent legal protections


10. Data Retention


We retain personal data only as long as necessary:


Data Type                                                                                                               Retention Period

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Contact enquiries                                                                                       Up to 12 months

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Newsletter subscribers                                                                            Until you unsubscribe

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Coaching/listening client records                                                       Up to 6 years (for legal and safeguarding purposes)

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Analytics data                                                                                             14–26 months11. Your Rights Under UK GDPR

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You have the right to:


  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time


To exercise your rights, please contact: info@thequietwell.com


You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website:https://ico.org.uk


12. Data Security


We take appropriate security measures to protect your personal data, including:

  • Secure website hosting
  • SSL encryption
  • Restricted data access
  • Secure storage systems


While we strive to protect your data, no method of transmission over the internet is completely secure.


13. Children’s Privacy


Our services may be used by teenagers and young people. Where required by law, we will seek parental or guardian consent before collecting personal data from minors.


14. Third-Party Links


Our website may include links to external websites or embedded content (such as podcasts or videos). We are not responsible for the privacy practices of these third-party services.


15. Changes to This Policy


We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.


16. Contact


If you have any questions about this Privacy Policy or your personal data:


The Quiet Well
Email:info@thequietwell.com
Website:www.thequietwell.com